The Way Covert Filming Exposed a £28 Million Holiday Ownership Scam

It has been described as a major deceptions of its type in the United Kingdom.

Altogether 14 people have been found guilty for their involvement in a multi-million pound scheme to swindle in excess of 3,500 vacation property investors.

The targets were eager to get out of age-old vacation property deals and sought out help.

A large number were in the age range of 60 and 80. More than 500 of them parted with in excess of £10,000, and a single victim handed over more than £80,000.

Those victimized were exposed to aggressive presentations extending for six hours. They were out of money, owning worthless fake "points" and continued to be bound by high-priced timeshare contracts they often use.

The Business Central to the Deception

The business at the centre of the scam was the timeshare resale company. They collected clients' cash to finance the owners' opulent lifestyle of prestigious schooling, millionaire mansions and exclusive air travel.

The individual at the head of the organization, Mark Rowe, was handed a seven-and-half year sentence in January for conspiracy to defraud.

Recently, his partner Nicola was part of the concluding cases to receive sentencing.

She was given a two-year suspended jail sentence at the London court after confessing to illegal fund handling.

It has been a lengthy process and represents a huge win for the victims who came forward, the authorities and the Crown.

How the Investigation Started

The initial awareness of the company was in the that particular year. The role involved in the reporting team of a broadcasting service, making investigative shows.

A colleague pointed out that his mother had assumed the rights of a timeshare apartment in the Spanish coast and, after years of holidays, had commenced searching to get out of the deal.

It's worth mentioning how popular holiday ownership had become with UK travelers in the last decades of the 20th century.

Vacation properties allowed people to access the same accommodation every year, or exchange their weeks with other owners who had properties in other resorts. Roughly 600,000 sun-lovers took up that opportunity.

The initial boom was accompanied by a lot of stories about dishonest operators deceptively promoting investments. They appeared frequently on public interest shows.

The typical holiday ownership agreement tied investors in for long periods.

In that period, those holders who had experienced their regular accommodation in the resort for a long time were ageing, and many were hoping to say farewell to their holiday properties.

Some had declining mobility and found it difficult to access their properties. Some just thought they'd enjoyed sufficient use from them. And some had deceased, in many cases bequeathing their heirs to take over the contracts - along with their annual payments and upkeep costs.

The Investigation Unfolds

And that's where the relative had been placed. She browsed the internet for options and found the company, a enterprise whose digital platform promised to terminate her contract.

Yet, having made a payment and booked a meeting with them, her family became suspicious.

Additional investigation showed hundreds of people saying they had submitted funds and received no benefit from the service. Actually, they had lost money. A lot of it.

The investigative unit started looking into what was occurring. It was rapidly apparent that there were some shady characters active in the holiday ownership market.

A legal professional had numerous client reports aiming to litigate against the company.

We spoke to people who had dealt with the organization and they all told the same story. They thought the company would purchase their timeshare from them but when they participated in a session (for which they made an advance payment) they were informed there was no market for their property.

In place of that, they were pushed - in fact pressured - to invest additional funds investing in "the firm's incentive scheme", associated with the organization's holding firm, the overarching entity.

The nature of these rewards was somewhat vague. They appeared to be a form of credit, giving access to reduced-price holidays and services and shopping deals.

And they were seemingly "tradable" with other owners, eventually.

Committing funds at the time would produce an long-term benefit that would pay for the firm's costs and allow the timeshare holder with a gain, freed at last from their burdensome contract.

An unbelievable offer? Well, yes.

A 'Deceptive Scheme'

Assuming these reports were accurate, this was a massive scam.

The technique is termed a "bait-and-switch."

An operator - in this case the company - "baits" the client by marketing a particular product but then to say that's not available, directing the client in the direction of a different, lower-quality option.

Such practices are unlawful. Armed with all the accounts we had gathered, we made the case to secretly film one of the firm's consultations.

This takes time, effort, and strong justifications for why this is the only way to collect the data required to confirm deceptive practices.

Armed with that permission, our compact group organized a consultation with one of the organization's staff in the English town.

Posing as a ordinary individual aiming to get his mum free from her timeshare contract|holiday ownership agreement

Ashley Campbell
Ashley Campbell

A technology writer and cultural analyst with a background in digital media and social sciences, focusing on emerging trends.